Refund Policy

This policy describes the EDU ADVANCE platform as operated today. A legal or content owner should review it before relying on it in production. It is not legal advice and does not create rights beyond those required by applicable law.

What this policy covers

This policy describes EDU ADVANCE’s own charges. It does not override a university’s, government’s or test provider’s refund rules. Those organisations collect many of the fees in a study-abroad journey.

Service payments

Where EDU ADVANCE invoices a counselling or document service (for example SOP & I-20 support listed in Admin), the fee, scope and turnaround are shown on that product and invoice. Work that has already been delivered is not refundable. Work that has not started may be reviewed case by case if you write to finance with the invoice number.

Consultation payments

A first consultation booked through the public consultation form is offered free of charge unless Admin has published a paid consultation product. If a paid consultation is introduced, the fee and cancellation window will appear on that booking page before you pay.

Course payments

Language-course fees charged by EDU ADVANCE (when a price is configured on the course) follow the enrolment terms shown on that course. University tuition is paid to the university, not to EDU ADVANCE, unless an invoice expressly says otherwise.

Application-related fees

Institution application fees, deposits and tuition are set by the university. Once paid to the university, refunds are governed by that institution. EDU ADVANCE cannot recover money already received by a third party.

Third-party university, government and visa fees

Visa application fees, biometrics, healthcare surcharges, CAS/COE issuance fees, English tests (IELTS, PTE, TOEFL, Duolingo) and similar government or vendor charges are non-refundable by EDU ADVANCE. Ask the collecting organisation.

Non-refundable third-party charges

Courier, translation, attestation, medical and insurance costs paid to other suppliers are not refunded by EDU ADVANCE.

Cancellation

You may withdraw an enquiry or a draft application that has not been submitted to a university. After submission, cancellation follows the university’s process; our file may remain open until that process finishes.

How to request a refund

Email finance (or hello@eduadvance.com) with your invoice or application number, the amount, and why you believe a refund is due. We may ask for payment proof. EDU ADVANCE service-fee reviews are typically completed within 14 business days of a complete request; bank processing after approval is outside our control.

No outcome guarantees

Paying a service fee does not purchase an offer, scholarship or visa. A refused application or visa is not, by itself, grounds for a refund of work already performed.